Privacy, in plain language.

Who to contact

For questions about your information, email info@panda-services.co.uk.

When you send an enquiry

We collect the name, email address, business name, phone number, service choice and message you submit. We use those details to respond to you and discuss the support you request. The website sends your enquiry directly to Panda Services by email. It stores a delivery receipt to prevent duplicate sends; that receipt contains delivery status and a fingerprint of the submission, without the enquiry text or contact details.

Cookies and interactive tools

This site uses an essential session cookie to protect forms and support website security. It does not include advertising cookies or third-party analytics. The support planner runs in your browser; its answers are shared with us only if you choose to include them in a submitted enquiry.

Security and technical records

Our hosting server may record technical request information such as IP addresses, request times and errors. The forms use session limits to reduce repeated submissions. This website does not request document uploads, financial account details or passwords.

Keeping information

Enquiry emails are kept while needed to respond to and follow up your request, and where applicable to meet business record obligations. Delivery receipts are retained to prevent accidental repeat sends. Contact Panda Services with any questions about retention.

Your choices

You can contact us to ask about your information or request a correction or deletion. We may need to confirm your identity before acting on a request. You can also raise a concern with the UK Information Commissioner’s Office.

External email and services

Using an email link opens your own email application. Your email provider’s terms apply to that service. Any further information sharing for an agreed business service will be discussed separately.